Refund policy

 

• Returns accepted within 14 days
• Customer is responsible for return shipping
• No restocking fee
• No items are final sale.
  
• If a return or exchange is requested due to an incorrect shipment, items must be returned in their original packaging and sealed condition.
  
• Returns on used products will not be accepted

 

Perishable Products (such as resins):

All perishable products, such as resins, are always shipped with the longest possible shelf life to ensure proper use.
If a product is within its valid shelf life but the customer wishes to exchange it based on personal preference (for example, a later expiration date), the logistical costs of the exchange will be the customer's responsibility.

 

Contact & Issue Resolution

For any questions or issues related to your order, shipment, or refund, please contact us through the support chat available on our website. This will generate a ticket so your case can be properly tracked and followed up. Our customer support team typically responds within 24 hours (business days).